A Senior Level Management Position where my knowledge and cumulative experience with Home Depot, EXPO Design Center, Residential Construction Sales & Operations provides me the opportunity to drive sales and bring fresh and innovative products and services to the marketplace.
Resume:
COMPETENCIES
Exceptional creativity and drive in researching and assessing new services, processes, procedures and presenting their value and a plan of implementation Enthusiastic in accepting challenges requiring analysis in troubleshooting processes and developing and presenting viable solutions to benefit all parties involved Energetic leader with a proven ability to motivate individuals on all levels to achieve their maximum potential while attaining corporate objectives Solid verbal skills to communicate in a proficient and succinct manner to all levels to include top level management Tenacious negotiations skills and a personal motto of No just means not yet Strong drive to always exceed goals and surpass my personal best Uncanny ability to create, build and maintain strong relationships with customers, vendors, and colleagues A proven hunter that is a process driven and service oriented Proficient Computer skills include all Microsoft Office Suites to include Excel, Power Point, Publisher, Adobe Acrobat Professional, Adobe Illustrator, Adobe Photoshop, and Web Site Design with limited HTML ________________________________________
WORK EXPERIENCE 8/2008 Current Home Depot USA Store #0149 Alpharetta, GA Department Head Pro Desk and DWCC Departments 42/94 3/2009 to Present
Consistently High $$ Desk in the District 235 Currently Pro Sales is currently over sales plan for the year and on track for $7.5m for FYE 2010
Manager of Pro Desk and Tool Rental for Store #0149 with a staff of up to 8; 5 pro account sales managers and 3 in deliveries and Will-Call. Managing inventory levels to meet our contractor needs and attending to customer satisfaction opportunities. Teaching and training how PASAs how prospect, build rapport and earn trust to learn about someones business and about them personally. Partnering with Merchants and Vendors as well as contractors on how to make our business better and what they would be beneficial for the trade.
Department Head Kitchen Bath and Appliances Departments 29/85 8/2008-3/2009
Department Head of Kitchen Bath and Appliances with 1st year inventory of +.06% As Department Head of Kitchen, Baths and Appliances, managed a staff of 8 sales associates and 2 Designers. Managing inventory, working with Product Merchants in having appropriate product lines to meet demographics All aspects of store operations Sales generation, Customer service, Staff supervision and training, Merchandising, Expense control Daily store operations and documentation, Protection of company assets, Store maintenance and appearance
CORPORATE SELECTION CENTER MANAGER 4/ 2006 - 5 /2008 MCCAR HOMES, INC. ATLANTA, GA NEW CONSTRUCTION - RESIDENTIAL
Corporate manager of sales & operations for 7 SE residential design centers for a high volume (1800+ homes) residential builder and implementation of up to 52 model homes per year. Developed & implemented comprehensive Kitchen Packages and Bath Packages for ease of sale and selection for our homebuyers to capitalize Design Center sales and driving gross margin MANAGEMENT Recruited and Managed a total staff of 13; design team of 5 and Design Center staff of 8 Regional Design Consultants CENTER PLANNING SELECTION Space planning and Project Manager of build outs and remodels of Design Centers to optimize displays for profitability SELECTION CENTER OPERATIONS Analyzed, updated and implemented Selection Center operations in all regions with the objective of bringing consistent efficiencies to processes and procedures MODEL HOMES OPERATIONS Developed and implemented standard operating procedures for Design Team to improve job performance and define responsibilities and deliverables Approved proper option selections and themes for model homes per demographics and achievable price point New Product Review and New Options Team participating in the evaluation of new home plans Reviewed, researched and implemented new options in accordance with trends, competition and homebuyer requests in all regions for new plan options to increase sales and gross margin
RESIDENTIAL AND COMMERCIAL FLOORING ACCT MANAGER 8/2004 4/2006 RESIDENTIAL CONSTRUCTION SPECIALTIES, INC., NORCROSS, GA CONSTRUCTION - RESIDENTIAL & COMMERCIAL/OFFICE Generated of $6M+ in new business sales in less than 15 months. True hunter in finding new contractors accounts generating more new business for the whole business model than any other sales person for flooring products, cabinets and appliances. Project management, takeoffs and ordering
DESIGN CENTER SALES AND MANAGEMENT 6/2000 8/2004 HOME DEPOT EXPO DESIGN CENTER, ATLANTA, GEORGIA
Numerous positions during tenure -Sales Associate -Hard Flooring Installation Expediter -Hard Flooring Department Supervisor -Hard and Soft Flooring Supervisor -Key Carrier before moving to store support -National Flooring Design Training Specialist -Outside Sales for Trade Services
DEPARTMENT SUPERVISOR HARD SURFACES Managed an $8MM retail business unit and $1MM+ Inventory to include driving sales, reduction of shrink and supervision of 16 sales associates. HARD FLOORING EXPEDITOR Managed 8 Hard flooring installers for tile, Amtico, hard wood, natural stone and specialty tile Developed sound practices to teach sales associates to qualify customers and how to set expectations when sell their product and installations. How to estimate jobs more accurately and o sell the job completely. These were custom tile and wood designs as well as shower installations. DEPARTMENT SUPERVISOR OF HARD AND SOFT FLOORING Key holder of the store Developed sound practices to reduce shrink and markdowns through active training of associates of installation sales, product knowledge, as well as policy of procedure.
NATIONAL FLOORING DESIGN TRAINING SPECIALIST SSC Wrote and delivered new product sales training flooring products and to set expectations for the customers for Hard and Soft Flooring departments representing approximately $400MM in annual sales. Worked very closely with Product Merchants, Division Sales Managers, Installation Managers with regards to selection, how to sell installations. Developed and delivery of a peer training network and "Train the Trainer" for our vendors. Train the Trainer was an avenue to teach suppliers to delivery optimum training of product knowledge for store associates. OUTSIDE TRADE SALES- PERIMETER EXPO Sales to architects, builders, contractors and designers selling product and service of project management to include cabinets, plumbing, countertops, appliances, flooring, etc., District leader in sales. All aspects of store operations in all positions Sales generation, Customer service, Staff supervision and training, Merchandising, Expense control Daily store operations and documentation, Protection of company assets, Store maintenance and appearance
LEAD DOG IN CHARGE 9/2007 CURRENTLY HELLO PUPPY, LLC DBA WWW.MYPETMAGNET.COM ALPHARETTA, GA OWNER
This is a brainchild of love of pets and my hobby. This is a web based business I incorporated in September 2007. I developed a custom pet product that is a personalized picture of your pet on a magnet or decal that can be placed on your car. As well, additional custom products will be added as I design them. I have designed the website as well as marketing collateral. The product provides donations to the ASPCA as well as can be used for a fund raiser for Shelters and Animal Rescue groups. I am very proud of the concept and its implementation.
