Security Technician, supervision or management at operations, installation and/or service level.
Resume:
Ronald G. Reyna 895 E McNeil Rd, #21 Benson, Arizona, 85602 Home Phone (520) 586-2096 Email rgr641955[at]powerc.net
Objective Im looking for a position in a challenging and growth driven environment where I can apply my training, education and experience.
Qualifications My experience includes professional training, industry related education and experience. I have held and performed in positions as; Installation and service technician, sales consultant, service supervisor, installation manager, project manager, operations supervisor, owner/manager, general manager, corporate trainer, senior field technician, fleet manager, branch purchasing agent, inventory supervisor, facilities manager, branch safety manager, technical training instructor and guard & patrol service experience. I am well versed in branch administration and operations, corporate safety, budget, Sarbanes/Oxley accountability, recruitment, personnel management, public speaking, time management and contracts administration and implementation, operations management/ supervision and sales, to include; residential, retail, business, small/large commercial and industrial clients. Im also very strong in the technical training aspect of the industry, as, I am a certified technical training instructor, this facilitates my strong presentation and sales skills. Strong industry and product knowledge enhance my qualifications. Ive held positions with 6 large national security companies, as well as owner/manager of my own company.
Education 1988 - 1989Hallmark Institute of TechnologySan Antonio, Tx Associate of Applied Science, Electronics Technology
1988 Hallmark Institute of TechnologySan Antonio, Tx Electronics Technician Certification
1977 - 1983Community College of the Air ForceMaxwell Air Force Base, Al Police Science, 40 Semester Hours
1975 - 1976USAF Security Police AcademyLackland Air Force Base, San Antonio, Tx Diploma, Security Police, Security Specialist
1981USAF Technical Instructors SchoolLackland Air Force Base, San Antonio, Tx Certification, Technical Instructor
1995 - 1996National Burglar Alarm Association National Training School Certification, Alarm Technician, Level I Certification, Advanced Electronics, Level IINational Training School
Professional Experience
2008 - 2009 ADT Security Services, Inc.Tucson, Az Installation and Service Manager: Managed the installation and service teams/departments for the Tucson/Southern Arizona operations. Operational management for direct customer service, field techncian training and support, sales support, project management, scheduling, payroll, compliance, adminstration and facilities management for electronic security systems for residential, commercial, business and industrial account bases. Managerial responsibilites included recruitment, discipline, review/evaluations and training.
2005 - 2008 Protection One, IncTucson, Az Operations Supervisor: Performed as Installation and Service Supervisor. Responsible for managing the operations department, for service and installations of Intrusion Detection Systems, Surveillance Video Systems, Fire Alarm Systems, Access Control Systems and Special Systems Includes; service and installations for residential and commercial accounts, sales and sales support, all branch purchasing, inventory management, facilities management, branch safety management and administration, fleet management and branch training. Responsible for scheduling all commercial and residential installations. Ensure compliance with all company policies, procedures and directives regarding quality, customer satisfaction, timeliness, job/labor costs, industry standards and applications. Provide direct sales support by conducting site walk-thrus for labor/job cost analysis, equipment cost, system design, equipment application, liason with owner, contractors, etc. Responsible for customer service, customer relations, retention/attrition, complaint resolution, billing disputes, etc. Provide direct employee supervision. Conducts and administers employee annual review. Conducts and administer employee counseling and documentation. Conducts and administers employee continuing technical and safety training. Conducts and administers employee operations meetings regarding company agenda. Branch growth has doubled in 2 years.
2003 - 2005 ASL Special SystemsTucson, Az Project Manager: Performed as Commercial Project Manager. Responsible for scheduling, service and installations management, job labor costs, change orders, liaison with general contractors, sub-contractors, owner/users, inspectors, etc. Supervise service and installation technicians for productivity, quality, timeliness, customer relations, job completion schedules, etc. Responsible for completion of commercial, industrial, retail and business clients for Intrusion Alarm Systems, Fire Alarm Systems, Access Control Systems, Surveillance Systems, as well as various special systems. Responsible for change orders, labor costs, final job billing, closing documents submittal, final inspections, end user training and all administrative tasks associated with job completion. Clients included: various school district and college projects, Air Force Base projects, Border Patrol projects, city projects, county projects, hospital and medical facility projects.
1998 Protect America, IncRound Rock, Tx Download Group Technician: Performed as Download Group Support Technician. Provided download and technical support to field service and installation technicians for residential, business and commercial customer account base for intrusion alarm systems. Provided technical support to customers.
1996 - 1997 Southeast Security, Inc.North Miami Beach, Fl Senior Field Technician: Performed as Senior Field Technician for residential, business, retail, commercial and industrial clients for intrusion alarms and surveillance video systems. Sole technician for several residential and commercial account bases
1994 - 1996 Brinks Home Security, IncFt. Lauderdale,Fl Service Supervisor/Fleet Management: Performed as service and installation technician, service supervisor and fleet management supervisor. Customer account base included; residential, retail and commercial clients for intrusion alarm systems covering 3 south Florida counties.
1992 - 1994 The Alert Centre, Inc.Englewood, Co & Miami, Fl Corporate Trainer/Senior Field Technician/National Service Desk Technician: Performed as Corporate Trainer; Provided corporate and branch level customer service and technical training in support of corporate operational requirements. Perform as Senior Field Technician for service and installations of intrusion alarm systems for residential, retail, business, commercial and industrial clients. National Service Desk Technician; Provided technical support to field service and installation technicians and customers on a national basis. 1990 - 1992
North American Alarm Corporation, Inc.Englewood, Co Senior Field Technician: Performed as Senior Field Technician for service and installations, conducted technical training to field technicians for service and installations of intrusion alarm systems, surveillance video systems and various special systems for residential, business and commercial clients. Residential customer base included large multi-million dollar residences for intrusion detection systems and surveillance video systems.
1988 - 1990 Emergency Networks, Inc. Senior Field Technician: Performed as Senior Field Technician for residential, retail and commercial clients for intrusion detection systems. Conducted technical training for service and installation technicians. Provided technical and operations support for new branch start-up operations.
1987 - 1988 Aegis AlarmsFederal Way, Wa General Manager: Performed as General Manager for new start-up alarm company under contract. Provided and conducted service and installation technical training, sales representative training, administrative staff training and operations staff training
1983 - 1987 Technical Security ServicesCampbell, Ca Owner/Manager: Performed as owner/manager for residential, commercial, business and light industrial customer base alarm company. Provided and conducted consulting services, sales, service, installation and third party central station monitoring services. Provided and conducted armed alarm response services. Provided and conducted investigative and surveillance services. Provided and conducted special operations and recovery services.
1983 - 1984 Synertec, Inc. (Subsidiary of Honeywell, Inc.)Santa Clara, Ca Security Officer: Performed as Corporate Security Officer, Conducted corporate security function and Emergency Response Team Member for Haz Mat operations. Provided and conducted emergency response to toxic and hazardous chemical incidents involving semi-conductor manufacturing. Provided and conducted first response and emergency evacuation/removal of personnel. Provided and conducted first aid, emergency containment, removal and storage of toxic and hazardous chemicals, per government requirements
1984 - 1986 Inter-Con Security Systems, Inc.Sunnyvale Air Force Station, Ca. Security Police Shift Commander/Training Officer: As Shift Commander, supervised and conducted base security and law enforcement operations. As, Training Officer, Provided and conducted security and law enforcement training for all contract Security Police personnel, in accordance with contract and Air Force requirements As, Shift Commander; Supervised and conducted on scene command functions for armed response to facility intrusion alarms and base security & law enforcement related incidents, base entry/exit control, liaison with local, state and federal law enforcement agencies for coordinated base security requirements. Provided, conducted and supervised security and law enforcement investigations. Responsible for public relations for all base active duty and civilian personnel during normal and emergency base operations Appropriate response to base security threats and implementation of base emergency security operations.
1975 - 1983 USAF Security PoliceLackland Air Force Base, Tx As, Security Police Supervisor, Technical Training Instructor, Security Specialist Performed in various positions and functions within the U.S. Air Force Security Police career field. As, Security Specialist, provided security for Weapons Systems Security, to include; nuclear weapons systems security, aircraft and aircraft weapons systems security, communications, command and control facilities security, base security, base law enforcement, counter-terrorism tactics, base emergency security operations, base SWAT team member. As, Security Police Supervisor, provided and conducted base security operations during normal and emergency security operations, act as on scene commander for security incidents, implement base emergency security operations as required. Provide and conduct technical and proficiency training to all assigned flight security personnel, maintain personnel training and proficiency records. Maintain and conduct stringent security operations for all base operational resources and personnel. Provide and conduct immediate armed response to all base security threats/incidents. Provide immediate armed response to augment base law enforcement personnel in law enforcement operations. As, Technical Training Instructor; Provided and conducted technical training at the USAF Security Police Academy, as a Primary Instructor for the basic Security Specialist, Air Base Ground Defense (Counter-Terrorist Tactics), and Law Enforcement courses of instruction. Responsible for all related weapons training and certification courses of instruction, including light and heavy weapons. Responsible for performance, proficiency training and productivity for up to 50 instructors and 400 to 500 students. Certified Technical Instructor and Air Force and Navy Range Master.
1972 - 1976 B & F Security and Patrol Service, IncSan Jose, Ca Security Patrolman: Provide and conduct security patrols for contracted clients. Conduct armed response to intrusion alarms and security incidents. Coordinate with local, state and federal law enforcement and investigative agencies for security threats and incidents for all contracted public utility facilities.
Additional Experience/Training 40 semester hours towards Police Science Degree. I intend to pursue and complete Over 2,000 hours of technical, industry and supervision and management training. Extensive Sales experience. Very high closure.
